Cisco Systems Monitor 2 User Manual

Quick StartQuick StartQuick Start Guide for Cisco Unified Service Monitor 2.01 SUPPLEMENTAL LICENSE AGREEMENT2 Cisco Unified Service Monitor Overview3

10NTP Configuration NotesThe clocks on Service Monitor and Cisco Unified CallManager servers must be synchronized forService Monitor reports to includ

11Note Service Monitor uses TFTP to find the configuration file for a given Cisco 1040. ServiceMonitor by default uses port 69 on the TFTP servers.4 I

12Has any product other thanOperations Manager 2.0 installed1. Uninstall other products; for example, uninstall allCiscoWorks and Network Management S

13Table 7 lists the supported upgrade paths.Table 7 Supported Upgrade PathsIf you are upgrading toCisco Unified Service Monitor 2.0on a system that...

14Has a licensed version ofService Monitor 1.0 orService Monitor 1.1 installed1. Order Service Monitor 2.0. The PAK will be shipped to you.When you or

155 Installing Cisco Unified Service MonitorThis section includes both of the following:• Before You Install Service Monitor, page 15• Performing the

16Note Windows online help provides instructions for adding and removing Windows components,such as Windows SNMP service. To locate the instructions,

17• An Advanced Server with terminal services enabled in application server mode.• A system with Internet Information Services (IIS) enabled.• A syste

18The installation program checks the name lookup and DHCP. If a static IP address is notconfigured on your system, the DHCP-Enabled Network Adapters

19Step 9 Click Next. The Change Admin Password window appears:a. Enter an admin password, confirm, and click Next. The Change System Identity AccountPa

21 SUPPLEMENTAL LICENSE AGREEMENTSUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENTSOFTWARE: CISCO UNIFIED SERVICE MONITOR.IMPORTANT-

20For more information, see NTP Configuration Notes, page 10.Step 12 A message appears asking whether to reboot your system now. Reboot your system be

21Note In releases earlier than Service Monitor 2.0, licensing ensured that no more than the licensednumber of sensors was registered with Service Mon

22Step 5 Select one of the following radio buttons:• Typical—To install the complete Service Monitor package, which contains CommonServices 3.0 with S

23Caution Do not run Service Monitor on this system; uninstall Service Monitor and install it onanother system that has only one NIC.If Windows SNMP s

24Performing Post-Upgrade ConfigurationThis section provides the minimum steps required to enable sensors to register withService Monitor 2.0. For com

25Note If you use Cisco Unified CallManager as a TFTP server, Service Monitor cannot copyconfiguration files to Cisco Unified CallManager due to secur

26MAC-Specific Configuration File—QOV001120FFCF18.CNFIn a MAC-specific configuration file, the default ID, A000, has been replaced by the sensor MACad

27Uninstalling Service MonitorCaution You must use the Cisco Unified Service Monitor uninstallation program to removeService Monitor from your system.

28Step 1 As the local administrator, log in to the machine on which you will reinstall Service Monitor,and insert the Service Monitor CD-ROM into the

29Step 10 The Summary window appears, displaying the current settings. Click Next. The reinstallationproceeds and the Setup Complete window appears.St

32 Cisco Unified Service Monitor OverviewCisco Unified Service Monitor (Service Monitor), a product from the Cisco Unified CommunicationsManagement Su

3011 Obtaining DocumentationCisco documentation and additional literature are available on Cisco.com. This section explains theproduct documentation r

31You can access international Cisco websites at this URL:http://www.cisco.com/public/countries_languages.shtmlProduct Documentation DVDThe Product Do

32From this site, you will find information about how to do the following:• Report security vulnerabilities in Cisco products• Obtain assistance with

33Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example,GnuPG) to encrypt any sensitive information that you send

34Cisco Support WebsiteThe Cisco Support website provides online documents and tools for troubleshooting and resolvingtechnical issues with Cisco prod

35Tip Displaying and Searching on Cisco.comIf you suspect that the browser is not refreshing a web page, force the browser to update theweb page by ho

36Definitions of Service Request SeverityTo ensure that all service requests are reported in a standard format, Cisco has established severitydefiniti

37• Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionalsinvolved in designing, developing, and operating

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4LicensingService Monitor features software-based product registration and license key activation technologies.The following table provides informatio

Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 526-

5To license your product, you must:Step 1 Register the Service Monitor product with Cisco.com using the MAC address of the server onwhich Cisco Unifie

6Figure 1 Licensing Information Dialog BoxAdding Licenses to an Installed Service MonitorAfter you install or upgrade to Service Monitor 2.0, add any

7To add support for additional IP phones to Service Monitor and to upgrade from an evaluation licenseto a purchased license, you must:Step 1 Obtain th

83 Server and Client System RequirementsTable 2 lists minimum server requirements for Service Monitor. Table 3 lists minimum clientrequirements for Se

9Note If you want to use a third-party SNMP management tool to make SNMP queries against theserver where Service Monitor is installed, Windows SNMP se