Cisco Systems DPQ3212 User Manual

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Cisco Model DPQ3212 8x4
DOCSIS 3.0 Cable Modem with
Embedded Digital Voice Adapter
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2
Front Panel Description ........................................................................................... 11
Back Panel Description ............................................................................................ 13
What Are the System Requirements for Internet Service? .................................. 15
How Do I Subscribe to High-Speed Internet and Telephone Service? ............. 16
Where Is the Best Location for My Cable Modem?.............................................. 18
How Do I Mount the Modem on a Wall? (Optional) ........................................... 19
What Are the Requirements for Telephone Service? ........................................... 22
How Do I Connect the Cable Modem for Internet and Telephone Service? .... 23
Installing USB Drivers .............................................................................................. 26
Frequently Asked Questions ................................................................................... 28
Having Difficulty? .................................................................................................... 33
Tips for Improved Performance ............................................................................. 34
Front Panel LED Status Indicator Functions ......................................................... 35
How Do I Maintain the Battery? ............................................................................. 37
Notices ........................................................................................................................ 39
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Summary of Contents

Page 1 - User Guide

Cisco Model DPQ3212 8x4 DOCSIS 3.0 Cable Modem with Embedded Digital Voice Adapter User Guide In This Document  IMPORTANT SAFETY INSTRUCTION

Page 2 - Notice to Installers

10 4019777 Rev B Introduction When you receive your wireless residential gateway, you should check the equipment and accessories to verify that e

Page 3 - 20080814_Installer820_Intl

4019777 Rev B 11 Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how wel

Page 4 - Ground the Product

12 4019777 Rev B Front Panel Description Note: After the cable modem is successfully registered on the network, the POWER (LED 1), DS (LED 2), US

Page 5 - Eliminate AC Mains Overloads

4019777 Rev B 13 Back Panel Description Back Panel Description The following illustration shows the description and function of the back panel

Page 6 - Check Product Safety

14 4019777 Rev B Back Panel Description 7 CABLE – F-Connector connects to an active signal from your service provider

Page 7 - Telephone Equipment Notice

4019777 Rev B 15 What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that y

Page 8 - Canada EMI Regulation

16 4019777 Rev B How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service

Page 9 - Introduction

4019777 Rev B 17 How Do I Subscribe to High-Speed Internet and Telephone Service? I Want to Use the Cable Modem for Telephone Service You will

Page 10 - 10 4019777 Rev B

18 4019777 Rev B Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable

Page 11 - Front Panel Description

4019777 Rev B 19 How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on

Page 12

2 4019777 Rev B IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are f

Page 13 - Back Panel Description

20 4019777 Rev B How Do I Mount the Modem on a Wall? (Optional) The following illustration shows the horizontal mounting option.

Page 14

4019777 Rev B 21 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration s

Page 15 - 4019777 Rev B 15

22 4019777 Rev B What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware

Page 16 - Service?

4019777 Rev B 23 How Do I Connect the Cable Modem for Internet and Telephone Service? How Do I Connect the Cable Modem for Internet and Telepho

Page 17 - 4019777 Rev B 17

24 4019777 Rev B How Do I Connect the Cable Modem for Internet and Telephone Service? Connecting the Cable Modem for High-Speed Data and Teleph

Page 18 - 18 4019777 Rev B

4019777 Rev B 25 How Do I Connect the Cable Modem for Internet and Telephone Service? Important: When using a USB connection, you need to insta

Page 19 - Before You Begin

26 4019777 Rev B Installing USB Drivers Installing USB Drivers Your IP cable modem features multiple networking interfaces that allow you to conn

Page 20 - 20 4019777 Rev B

4019777 Rev B 27 Installing USB Drivers Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk int

Page 21 - 4019777 Rev B 21

28 4019777 Rev B Frequently Asked Questions Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable oper

Page 22 - Dialing Requirements

4019777 Rev B 29 Frequently Asked Questions Q. Do I automatically receive high-speed Internet service with the cable modem? A. Your cable mod

Page 23 - Telephone Service?

4019777 Rev B 3 IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind auss

Page 24 - Service

30 4019777 Rev B Frequently Asked Questions 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 R

Page 25 - 4019777 Rev B 25

4019777 Rev B 31 Frequently Asked Questions 2 When the Network Connections window opens, right click on Local Area Connection, and then left c

Page 26 - Installing USB Drivers

32 4019777 Rev B Frequently Asked Questions 4 Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP wi

Page 27 - Installing USB Drivers

4019777 Rev B 33 Having Difficulty? Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators

Page 28 - Frequently Asked Questions

34 4019777 Rev B Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected,

Page 29 - Frequently Asked Questions

4019777 Rev B 35 Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Regis

Page 30

36 4019777 Rev B Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance

Page 31

4019777 Rev B 37 How Do I Maintain the Battery? How Do I Maintain the Battery? Your modem includes a rechargeable Lithium-Ion battery to provid

Page 32

38 4019777 Rev B How Do I Maintain the Battery? Location of Battery As shown in the following illustrations, the battery compartment is located o

Page 33 - Having Difficulty?

4019777 Rev B 39 Notices Notices Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in

Page 34 - Check and Correct

4 4019777 Rev B IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed al

Page 35

Cisco Systems, Inc 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678 277-1120 800 722-2009 www.cisco.com Th

Page 36 - 36 4019777 Rev B

4019777 Rev B 5 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outl

Page 37 - Replacing the Batteries

6 4019777 Rev B IMPORTANT SAFETY INSTRUCTIONS Disposal  The batteries may contain substances that could be harmful to the environment.  Recycle

Page 38 - Housing Type 2

4019777 Rev B 7 IMPORTANT SAFETY INSTRUCTIONS Protect the Product When Moving It Always disconnect the power source when moving the apparatus o

Page 39 - Notices

FCC Compliance 8 4019777 Rev B United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital

Page 40

4019777 Rev B 9 Introduction Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your

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