Cisco Systems WFM manuals

Cisco systems WFM Installation Manual (58 pages)

Brand: Cisco-systems | Category: Database software | Size: 0.83 MB |

English

Table of contents

Contents

3

8 October 2007

8

Workforce Management Services

9

Tomcat Service

10

What’s New in This Version

11

WFM Documentation

12

Port Usage

13

Installation Guide

14

14 October 2007

14

System Requirements

15

October 2007 17

17

18 October 2007

18

October 2007 19

19

System Capacity

20

Configuration Data

21

22 October 2007

22

Before You Install WFM

23

24 October 2007

24

October 2007 25

25

26 October 2007

26

Figure 1. Add a Port

26

Overview

27

Verifying Prerequisites

28

October 2007 29

29

Installing WFM

30

Figure 4)

31

32 October 2007

32

Configuring WFM

33

34 October 2007

34

Figure 6. WFM Server

34

October 2007 35

35

Figure 7. WFM Database

35

36 October 2007

36

October 2007 37

37

Figure 9. Active Directory

37

38 October 2007

38

To specify the CTI server:

39

40 October 2007

40

October 2007 41

41

Figure 13. Unified CM

41

Figure 14. Enter IP Address

41

42 October 2007

42

Database

43

44 October 2007

44

October 2007 45

45

Unified CCX Database

46

October 2007 47

47

48 October 2007

48

Configuring Regional Settings

49

50 October 2007

50

Table 11. Regional settings

50

Figure 18)

52

October 2007 53

53

54 October 2007

54

Removing WFM

55

56 October 2007

56

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